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Home > Info > FAQ Q: What happens after I press the 'Order' button at check out?
On receipt of your order, we immediately check that the items ordered are in stock and if not, when they will come in to us.
Then we contact you to advise:
stock availability
time lines for delivery
shipping and any other charges
and ask for your payment details. Once your payment is cleared, goods will be shipped.
Q: What forms of payment do you accept?
We accept Visa, Mastercard and for Australian customers only, Bankcard. If you are not able to pay by credit card, you can pay directly into out bank account, via direct deposit.
Q: Will my personal information remain confidential on your site?
We will not release any of your personal information to any third party. All information and orders are kept confidential. For more information, see our Privacy Policy.
Q: How is my order sent to me?
Orders are delivered direct to your nominated delivery address. Depending on your location, we may use regular postal services, local, interstate or international couriers using road, rail or air as their primary transport. All goods are insured by us and insurance cost is included in the freight charge.
Q: How long will it take for my order to arrive?
Average delivery time within Australia is 3-5 working days from confirmation. For overseas orders, allow 7-10 working days from shipping.
Q: How will I know when my order is shipped?
You will receive an email notifying you when your order is shipped. When using couriers, we will advise them of your delivery point phone number and advise you of Consignment Note number(s) or other means of identifying your consignment to the courier.
Q: How long does it take to ship after confirmation of order?
We aim to ship your order within 4 working days of confirmation that
All items from your order are in stock and ready to go
Your payment method is approved and cleared by our bank
OR
You have decided on a split ship order rather than wait for all items to come into stock.
Split shipping may incur additional shipping costs but we will advise you so the choice is yours
Q: What are my options if I am not happy with my order?
If there is any aspect of your order that causes concern, please contact us immediately, quoting your order number and the nature of your concern.
If you simply decide you do not want the goods for some reason, just return each item to us in the original packets and packing, in good condition and we will refund your purchase price. Forward and return shipping costs will still be paid by you. We do not accept return shipping costs for unwanted items.
For more information, see our Return of Goods Policy.
Q: What do I do if my order arrives damaged?
For more information, see our Terms & Conditions
1. External packaging is damaged:
If your order arrives visibly damaged, do not accept the package from the courier at point of delivery. The order will then be returned to Seemore by the courier. Please let us know if you have refused to accept the order at point of delivery.
If you forget this rule and accept the goods, please contact us before unwrapping. This is most important.
Then, contact us immediately, quoting your order number and the nature of your concern.
2. External packing not visibly damaged but items goods are damaged on unwrapping:
Contact us immediately, quoting your order number and the nature of your concern.
Please remember, all items in your order are checked before shipping and are shipped in good condition. Any damage will be of great concern to Seemore and our couriers.
Return shipping costs will be accepted by Seemore ONLY when WE choose the shipper/carrier to return items to us. |
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